The pandemic has significantly impacted the way people work, and while we continue to adapt to new challenges, some changes are here to stay. Forrester's Total Economic Impact (TEI) Report found that 80% of respondents consider Digital Employee Experience (DEX) a critical aspect of their enterprise's digital transformation strategy due to the shift to hybrid working. Let's explore how your organization can benefit from implementing a cloud-first IT strategy that prioritizes your employees' experience.
Remote and hybrid work require access to devices and services from any location. A permanent policy that supports remote or hybrid work can reduce costs and increase productivity, but ensuring employees' productivity and workflows carry over to this new way of working can be a challenge. A cloud strategy is the ultimate solution that makes remote work feasible and simplifies the execution of your IT goals, while also prioritizing efficiency. Cloud technology offers an affordable option to host infrastructure, especially for businesses with multiple smaller sites distributed globally. It enables them to operate more flexibly with support from cloud service providers. Cloud adoption grew 25% in the past year Source: Palo Alto Networks and more than 70% of organizations have now migrated at least some workloads into the public cloud, according to Gartner. So, what is driving these trends?
Aligning your business strategy with cloud technology: key benefits
Let’s look at some of the key benefits of implementing a cloud-first DEX strategy in your organization. First, let's consider cloud-connected technologies. Building a cloud-first strategy requires an understanding of cloud-native technology. These technologies integrate internet-based services, including Software as a Service (SaaS), Platform as a Service (PaaS) which accounts for 20% of the overall cloud services market (Statista), Infrastructure as a Service (IaaS), Anything as a Service (XaaS) and Backup as a Service (BaaS) or SaaS backup, where data is stored in a secure hybrid-cloud repository.
SaaS enables IT to access software applications stored on servers, while PaaS allows developers to create software and applications without needing their servers. IaaS enables companies to build digital infrastructure without spending on setup or maintenance, and XaaS refers to the general category of services related to cloud computing and remote access. Over 98% of organizations use some form of cloud infrastructure and 76% have multi-cloud deployments, according to Checkpoint. Large businesses typically use 175 cloud-based apps on average while smaller companies deploy 73 on average (Okta) so cloud computing is no longer just a trend. The new trend is that organizations are migrating most or all of their IT infrastructure to the cloud. Channel futures predicts a jump from 41% to 63% in the next 18 months. The trend in EMEA is for companies of all sizes to migrate to cloud services, whereas in the US, the demand is growing among larger sized organizations faster than in organizations with fewer than 5,000 employees.
When organizations adopt a cloud-native technology approach, they empower themselves to build and run scalable applications in modern, dynamic environments. Cloud-connected technology streamlines daily tasks and brings more flexibility for users. Automating certain service desk tasks via your cloud-based DEX solution saves your IT team time, energy, and resources. It can improve service levels and user experience while reducing costs and increasing productivity. Your cloud software provider handles the tedious parts of configuring your infrastructure, freeing up IT resources for more important work and special projects. Many providers offer maintenance and hot fixes with uninterrupted service and zero downtime, making your application available 24/7.
Improving digital employee experience with a cloud-first strategy
To make remote work feasible for your team, adopt a cloud-first strategy and create a solid Digital Employee Experience (DEX) strategy. DEX goes beyond just working outside an office or from home. It's about changing a company's whole attitude towards work and monitoring employee sentiment. With 1E’s DEX observability, analytics and monitoring capabilities, you can find, report, and analyze employees' devices and experience, no matter where they are. Automating processes and fixes across different time zones or specific locations or users can increase employee productivity and IT service levels. This results in better employee satisfaction and long-term security and compliance benefits.
Enhancing cloud security: effective governance strategies and trustworthy vendors
An effective governance strategy for how your company uses cloud-based solutions is crucial for keeping critical cloud data and resources secure. 50% of all data is stored in the cloud globally (54% in the US) and just 2% of organizations don’t store sensitive data in these environments* source:Thales. Your governance strategy should encompass the set of policies and procedures your company adopts for its cloud-connected technology. As a trusted and secure SOC 2 vendor already operating in your environment, 1E’s DEX platform can support you in your cloud transformation goals with our trust and compliance approach.
To overcome data security concerns in cloud-based computing, you can take the following steps:
Choose a reputable and trusted SaaS provider with a track record in data security and compliance. Look for providers with relevant certifications and standards, such as ISO 27001, SOC 2, and HIPAA.
Ensure that your service provider offers encryption at rest and in transit, as well as access controls, to protect your data from unauthorized access.
Implement strong password policies and multi-factor authentication for all users who access cloud-based systems and data.
Use data loss prevention (DLP) tools to monitor data access and usage, and to prevent data breaches or unauthorized data sharing.
Educate your employees on cloud security best practices, including data handling policies, data classification, and data access controls and conduct regular audits and employee surveys.
By following these steps, you can mitigate data security concerns and ensure that your data is safe in a cloud-based computing environment.
Speak to your customer success team for more information.